Payments made towards open orders are non-refundable. If you feel you have made an overpayment or a duplicate payment please contact the accounting department. Orders not paid in a timely manner can be subject to collection efforts including but not limited to past due statements, live phone calls, the freezing of your account, withholding of product, placing a lien on the property, and the sending of open balances to collection agencies for further efforts. By submitting orders using the portal cart, you acknowledge that you are purchasing made to order cabinetry and are authorized to do so on behalf of the organization named on the order(s). You have thoroughly reviewed the orders and accept the full financial obligation of this purchase request. Cancellations to this order can be made within 48 hours of clicking submit of cart. After 48 hours, no cancellations or modifications can be made. This does not apply to Parts orders or Expedite orders. Freight Fees calculated at the time of ordering are based on the delivery date chosen. Changing the delivery date after placing the order may change delivery fees. Storage fees of $.50 per cabinet per day begin accruing if delivery is not taken within 2 weeks of the schedule chosen at time of ordering. If the delivery cannot be performed due to site being unavailable, unprepared, or unattended without prior arrangements, then a redelivery fee will apply. The fee is equal to the total freight fees for the orders being attempted. Fees may either be added to the order invoice or billed separately.